{"id":27598071,"date":"2026-09-11T13:33:00","date_gmt":"2026-09-11T12:33:00","guid":{"rendered":"https:\/\/www.socialshaker.com\/?p=27598071"},"modified":"2026-09-11T13:34:03","modified_gmt":"2026-09-11T12:34:03","slug":"omnichannel-marketing","status":"publish","type":"post","link":"https:\/\/www.socialshaker.com\/en\/blog\/2026\/09\/11\/omnichannel-marketing\/","title":{"rendered":"When the web meets the store: the power of omnichannel"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Omnichannel is no longer optional: it is <\/span><strong>the core of e-performance<\/strong>. <span style=\"font-weight: 400;\">Today, <\/span><a href=\"https:\/\/www.geoboost.fr\/pourquoi-le-marketing-omnicanal-est-essentiel-pour-une-strategie-digitale-reussie--_ad299.html#:~:text=L'omnicanal%2C%20pilier%20d'une%20strat%C3%A9gie%20digitale%20performante&amp;text=Les%20chiffres%20parlent%20d'eux,dans%20une%20infrastructure%20omnicanale%20robuste.\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">73% of consumers<\/span><\/a><span style=\"font-weight: 400;\"> use at least three channels before buying. Omnichannel customers spend on average 4% more per transaction and make 23% more purchases. <\/span><\/p>\n<p style=\"text-align: left;\"><strong>Multiplying touchpoints increases opportunities <\/strong><span style=\"font-weight: 400;\">but it also requires ensuring strong consistency between the web and physical stores. Omnichannel gamification (playful experiences designed to facilitate navigation across multiple channels) offers brands an ideal solution for optimizing their customer journeys. Games:<\/span><\/p>\n<ol style=\"text-align: left;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">capture attention online and then <\/span><a href=\"https:\/\/www.socialshaker.com\/blog\/2024\/01\/26\/drive-to-store-les-jeux-qui-boostent-le-trafic-en-magasin\/\"><span style=\"font-weight: 400;\">drive foot traffic to stores<\/span><\/a><span style=\"font-weight: 400;\"> (and vice versa) <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">while synchronizing data collection across every channel. <\/span><\/li>\n<\/ol>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">In this article, we explore<\/span> <strong>the best gamified activations<\/strong><span style=\"font-weight: 400;\">to capitalize on the power of omnichannel strategies. We also share advice on how to orchestrate cross-channel interactive experiences without overburdening your teams. <\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: left;\">Why omnichannel strategies strengthen the performance of a marketing campaign such as a contest?<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\">Omnichannel strategies enhance the performance of a marketing activation like a contest by <strong>unifying touchpoints<\/strong><span style=\"font-weight: 400;\"> around a single fluid experience. <\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">When a participant can join the campaign via an e-commerce website, an email, an app, or directly in-store&#8230; the campaign reaches more profiles and <\/span><strong>increases the opportunities to interact with the brand<\/strong>.<span style=\"font-weight: 400;\"> <\/span>Each interaction then generates an opportunity to collect complementary data, creating a clearer picture of customer behavior. Purchase intent, product preferences, and responsiveness to incentives or prizes.<\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">This consolidated data then makes it possible <\/span><strong>to adapt the customer journey to make it even more effective<\/strong><span style=\"font-weight: 400;\">. The game appears differently depending on the channel, while maintaining a consistent creative line. However, the experience can now be personalized based on the preferences of each user (or user segment), which increases satisfaction and encourages repeat participation. This is especially true when the game connects online and offline channels (for example via an in-store QR code or an e-coupon distributed online). <\/span><\/p>\n<p style=\"text-align: left;\">Omnichannel strategies also support commercial performance.<span style=\"font-weight: 400;\"> A contest can boost an online product launch and then redirect buyers to the nearest store to drive conversions. This is a particularly important asset in industries where customers need to see or test the product before purchasing (such as furniture, fashion, or beauty). It can also be used to clear local inventory using a dedicated prize. This flexibility improves coordination between teams and makes the marketing strategy more agile. <\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">The result of omnichannel e-commerce is clear: a richer journey, higher quality data collection, and a campaign that converts better.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: left;\">The interactive mechanisms best suited for an omnichannel activation<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Some gamified mechanisms are particularly well suited to distribution across multiple channels and touchpoints. As they easily adapt to different formats (website, social media, <\/span><a href=\"https:\/\/www.socialshaker.com\/en\/blog\/2025\/09\/19\/emailing-competition\/\"><span style=\"font-weight: 400;\">emailing<\/span><\/a><span style=\"font-weight: 400;\">, in-store) while facilitating the transition from one to another. Here are four playful activations, each tailored to a key stage of the customer journey. <\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 style=\"text-align: left;\">1. The Personalized Quiz &#8211; Lead generation<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Ideal for capturing attention on social media or via an in-store QR code, <\/span><a href=\"https:\/\/www.socialshaker.com\/en\/project\/quiz\/\"><span style=\"font-weight: 400;\">the Quiz <\/span><\/a> <span style=\"font-weight: 400;\">invites users to answer several questions to access personalized results. The experience is brief, mobile friendly, and perfect for collecting contacts (and opt-ins) as well as qualified customer data. In   <\/span><a href=\"https:\/\/www.socialshaker.com\/en\/blog\/2024\/11\/08\/gamification-marketing-why-and-how-to-get-started\/\"><span style=\"font-weight: 400;\">an omnichannel gamification strategy<\/span><\/a><span style=\"font-weight: 400;\">, the Quiz turns into a diagnosis with general online questions followed by a deeper analysis with a sales representative in-store.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 style=\"text-align: left;\">2. The Memory Game &#8211; Engagement<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\">Offered on<span style=\"font-weight: 400;\"> an e-commerce website or via an interactive kiosk at the point of sale, <\/span><a href=\"https:\/\/www.socialshaker.com\/en\/project\/memory\/\"><span style=\"font-weight: 400;\">the Memory<\/span><\/a><span style=\"font-weight: 400;\"> game promotes discovery and memorization of product or offer features. Across multiple channels, it encourages users to replay on other touchpoints to improve their score and increase their chances of winning the featured product, boosting repeat visits and interactions with the brand.  <\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 style=\"text-align: left;\">3. The Wheel of Fortune &#8211; Conversion<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Highly effective for distributing coupons or instant offers, <\/span><a href=\"https:\/\/www.socialshaker.com\/en\/project\/wheel-of-fortune\/\"><span style=\"font-weight: 400;\">the Wheel of Fortune<\/span><\/a><span style=\"font-weight: 400;\"> works equally well as a pop-up on a website or in-store via a QR code (or even a physical wheel). Omnichannel capabilities make it possible to assign specific prizes depending on the chosen channel, thus optimizing traffic and conversions. <\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 style=\"text-align: left;\">4. The Instant Win Calendar &#8211; Loyalty<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Accessible from all touchpoints, <\/span><a href=\"https:\/\/www.socialshaker.com\/project\/calendrier-de-lavent\/\"><span style=\"font-weight: 400;\">the instant win calendar<\/span><\/a><span style=\"font-weight: 400;\"> (like <\/span><a href=\"https:\/\/www.socialshaker.com\/en\/blog\/2025\/10\/03\/digital-advent-calendar-marketing-ideas-and-trends\/\"><span style=\"font-weight: 400;\">an Advent Calendar<\/span><\/a><span style=\"font-weight: 400;\"> during the holiday season) creates a daily ritual between the audience and the brand. In-store, each new door can unlock a new physical gifts (goodies, samples, etc.). Online, the calendar reveals new digital rewards   <\/span><a href=\"https:\/\/www.socialshaker.com\/en\/blog\/2024\/04\/26\/what-prizes-for-marketing-competitions-our-tips\/\"><span style=\"font-weight: 400;\">new digital rewards<\/span><\/a><span style=\"font-weight: 400;\"> (loyalty points, discount vouchers, or codes unlocking free shipping). Regardless of the channel, this format creates an engagement loop both offline and online while strenghtening customer loyalty. <\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\"><i><span style=\"font-weight: 400;\">Omnichannel strategies transform a simple contest into a true performance driver: more data, higher engagement, and better conversions. By synchronizing every touchpoint, you create a seamless experience that strengthens customer relationships. To go further, discover the omnichannel   <\/span><\/i><a href=\"https:\/\/www.socialshaker.com\/en\/marketing-campaigns\/\"><i><span style=\"font-weight: 400;\">gamification mechanics<\/span><\/i><\/a><i><span style=\"font-weight: 400;\"> offered by Socialshaker today and boost your upcoming campaigns!<\/span><\/i><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Omnichannel is no longer optional: it is the core of e-performance. Today, 73% of consumers use at least three channels before buying. Omnichannel customers spend on average 4% more per transaction and make 23% more purchases. Multiplying touchpoints increases opportunities but it also requires ensuring strong consistency between the web and physical stores. Omnichannel gamification [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":27593334,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[35,33],"tags":[],"dipi_cpt_category":[],"class_list":["post-27598071","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jeux-concours-marketing","category-jeux-marketing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Omnichannel marketing: combining web, social media and retail<\/title>\n<meta name=\"description\" content=\"How to boost your e-commerce performance with omnichannel gamification and launch contests across your primary sales channels.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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